Hardware and Software Support

Hardware and Software Support

The Steamship Authority is seeking to fill the position of Hardware and Software Support at the Steamship Authority's Falmouth administrative office location.

Duties and Responsibilities:

*  Configure, support and manage PC's including hardware and software.

*  Coordinates open IT issues with other IT team members for resolution.  Offer training and guidelines to all users.

*  Provides front line telephone technical support - responsible for level 1 and 2 support (hardware and software) by direct assistance to all users.  Refer issues which require additional support to the department's HELPDESK.

*  Maintain tape libraries, including their rotation.

*  Manage IT assets and inventory using the department's inventory management system.

*  Requires working and communicating with all levels of users from all departments.

*  Work with various consultants and vendors for problem reporting and solutions.

*  Maintain work order detail.

*  Ability to meet deadlines, work independently within a team environment.

*  Ability to support all levels of users in a prompt, professional and courteous manner.

*  Additional hours vary depending on department needs.

*  Promote and support continuous improvement with the SQMS.

*  Perform other duties as required by supervisor.

*  Work on-call as needed.

Required Knowledge:

*  Minimum 2 years of experience in a WAN environment.

*  Understanding and ability to perform computer technician tasks.

*  Familiar with Microsoft windows both desktop and server.

*  Familiar with Microsoft software.

*  Exceptional mechanical and trouble shooting skills.

Interested parties should submit a letter of interest and resume to hr@steamshipauthority.com.

Human Resources Office

Steamship Authority

228 Palmer Avenue

Falmouth, MA 02540

EOE